Ready311 brings every resident service request into a single workflow. Pothole, permit, complaint, kudos. One inbox for every department, every channel, every neighborhood.
Built for the people doing the work
From the first call to a closed-out ticket, Ready311 covers the work cities are already doing, just with fewer spreadsheets and fewer hand-offs.
Intake, route, assign, and close service requests in one place. Routing rules and SLA timers move work to the right desk without manual triage.
Push alerts to residents over SMS, email, mobile push, and voice. Send to a boundary you drew on the map or to subscribers of a specific topic.
Every request pins to a map. Layer boundaries, sub-jurisdictions, and historical data to see where the work is and where it isn't.
Dashboards for the everyday and exportable reports for the council packet. SLA breach alerts keep supervisors ahead of escalations.
Residents file requests with a photo and a GPS pin from iOS or Android. Field crews pick up their queue and update status from the same device.
Answer the questions you get every week with a searchable FAQ site, so staff aren't typing the same response into ticket after ticket.
A pothole reported on a phone, a complaint called into 311, a permit question walked into the front desk: they all land in the same queue, with the same status, in the same color scheme.
Boil-water advisory, snow route closure, missing-person alert: draw the area on a map, pick the channel, send. Subscribers stay subscribed across events.
Track SLA compliance, surface recurring issues, and pull a clean PDF or CSV the night before a meeting. The dashboards are built for staff first. Exports are built for everyone else.
Real outcomes from the city managers, public works directors, and constituent services teams who use Ready311 day to day.
Our average response time fell from double-digit days to a handful. Residents now hear back the same week, sometimes the same day, and the phone is quieter because of it.
When we hit a water main break, mass notifications got the right households in under two minutes. That's not a feature. That's a public safety tool.
We picked Ready311 because the resident-facing flow is short and the staff side doesn't fight us. Reports come out clean. No spreadsheet stitching the night before council.