Ready311 is built by a small team that has spent years close to city halls and county agencies. We build the platform we wished we'd had when we were the ones answering the phone.
Ready311 came out of a simple frustration: residents wanted to flag a pothole or ask a permit question without joining a phone tree, and staff wanted to close those requests without juggling four inboxes and a spreadsheet. The tools available didn't do either side any favors.
Ready311 is a product of Safety Now Solutions LLC. We work directly with the cities and counties using the platform. The feature roadmap is shaped by their week, not by an analyst's deck.
Reporting a broken streetlight shouldn't take a webinar. Closing a service request shouldn't take ten tabs. We build for the small-town clerk and the big-city dispatch supervisor at the same desk, because both deserve software that gets out of the way.
Ready311 scales from a single department piloting digital intake to a county-wide deployment routing tens of thousands of requests a month. Same workflow, same map, same reporting.
Three rules we keep on the wall.
If a feature doesn't help a resident report something or help a staffer close it out, it doesn't ship. Form follows the actual job.
Roadmap decisions come from the people clicking through Ready311 every day. We sit in on triage huddles and watch where the friction is before we write a ticket.
Cities count on us. We run a 99.5% uptime SLA, two-factor authentication for staff, and an audit trail on every status change. No surprises.