Resident intake, mass notifications, GIS, analytics, mobile apps, and an API. All from one platform, with one login, one queue, and one set of permissions.
Request a DemoEvery request lands in the same queue with the same case number, status, and audit trail, whether it came in over the web, the app, the phone, or the front desk.
Draw the area on a map, pick the channel, send. Boil-water advisory, snow route, missing person, planned outage. One composer for everything.
Built on PostGIS. Every request gets a pin, every jurisdiction gets a boundary, and the same map shows up in the staff dashboard and in resident-facing pages.
Dashboards for the everyday queue, weekly digests for directors, exportable PDFs and CSVs for the meeting packet. Same data, three different audiences.
A resident-facing app for reporting and tracking, and a staff field app for picking up work and closing tickets. Both write to the same case file.
A searchable FAQ portal cuts the same five questions out of your phone queue. A separate staff knowledge base keeps internal procedures in one place.
Manage counties, cities, districts, and sub-jurisdictions from a single deployment. Each jurisdiction gets its own branded experience, independent configuration, and dedicated data, while administrators maintain centralized oversight and shared resources.
An Open311-compatible API and an internal v2 API for our own apps. Hook in payments, GIS, or downstream systems without screen-scraping.
Modules that ride on top of the core platform. Turn them on per jurisdiction as you need them.
Route field crews by location, skillset, and current load. Tickets land in the right queue without anyone manually triaging.
Real-time chat between residents and staff with canned responses and a saved transcript on each case.
Post community events, take RSVPs, and send reminders. Attendance tracking included.
Manage public-facing content, announcements, and notices with scheduling and targeted distribution by subscriber group.
Digital inspection forms, scoring, violation tracking, and public results pages, with a separate vendor portal for participating establishments.
Generate QR codes for locations, assets, and service points so residents can scan to file a report or pull up case info.
Stripe-backed payments for permits, fees, and fines. Receipts and transaction records stay on the case file.
Two-factor auth via Google Authenticator, email PIN, or SMS PIN. Role-based menu permissions and an audit log on every status change.
One-click PDF exports for council packets, audits, and public records. Templates with charts and data tables built in.
Serve residents in more than one language. Forms, email templates, and resident-facing pages can be translated to match the communities you serve.
Departments, roles, and per-menu permissions. Internal staff mailing list, workload view, and per-user performance metrics.
Configurable rules for auto-assign, auto-escalate, and auto-notify. Triggers on status, age, address, or service type.