PRICING

Priced for the Jurisdiction, Not the Seat

We quote per jurisdiction based on population, departments using the platform, and which modules you actually want turned on. No surprise per-user fees.

Quoted per Jurisdiction
Custom Plan
Let's Talk

We scope on the call. Tell us your population, the departments using the system, and which modules you need. We'll send a written quote, not a tier matrix.

  • Unlimited staff accounts
  • Service request management
  • Resident web portal
  • Mobile apps (iOS & Android)
  • Mass notifications (SMS, email, push, voice)
  • GIS mapping & crime maps
  • Advanced analytics & reporting
  • Workflow automation & routing
  • Multi-jurisdiction management
  • Knowledge base & community forum
  • Dispatch & field operations
  • Custom branding & white-label
  • API access & integrations
  • Dedicated account manager
  • Data migration assistance
  • Custom training & onboarding
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HOW IT WORKS

From First Call to Go-Live

Three checkpoints, no surprises in between.

1
Walkthrough

30 minutes on your service types, your boundaries, and the channels your residents already use.

2
Written Quote

A line-item proposal scoped to the modules and population we discussed. No add-on surprises later.

3
Onboarding

We migrate your existing data, set up your forms and templates, and train your staff before any resident sees the new flow.

FAQ

Frequently Asked Questions

Everything you need to know about Ready311 pricing and plans.

How does billing work?
Annual contracts, billed up front and aligned with your fiscal year. One invoice for the full term so your procurement team isn't chasing monthly POs. We accept payment by check, ACH, or credit card, and we'll work with whatever PO format your finance office uses.
Are there long-term contracts?
Most jurisdictions sign annual agreements aligned with their fiscal year. We're flexible if you need a different structure. No hidden cancellation fees.
How long does implementation take?
Small jurisdictions are usually live in 2-4 weeks. Multi-department rollouts with integrations and data migration typically run 6-12 weeks. An onboarding lead drives the timeline so the work doesn't fall on your IT staff.
Can you help with data migration from our current system?
Yes. Data migration is included in every plan. We've moved data off the major 311 platforms and legacy spreadsheets. Existing case history, service catalogs, and subscriber lists come with you.
What training is included?
Training is included. Live sessions for staff, walkthrough videos for new hires, and a train-the-trainer track for your power users so you don't depend on us forever.
What kind of support do you offer?
Every jurisdiction gets a named account contact plus email and phone support, Monday through Friday, 8:00 AM to 5:00 PM EST. Response times are spelled out in writing in your service agreement, not buried in a help center page.

Want a Number?

We can usually quote your scope in a single call. Book one and we'll send the proposal that week.

Request a Demo Contact Sales